About

RaRaLot exists to close a gap: businesses everywhere run on their customers' phones, yet custom apps have been priced like luxury goods. Agencies quote five figures for standard functionality, so most companies simply go without.

We re-engineered the economics. Instead of building every app from zero, we maintain production-tested platforms — accounts, payments, loyalty, booking, push — and tailor them to each client. The result is agency-grade software at a fraction of agency cost.

And we don't hand off and disappear. RaRaLot operates every app it ships: hosting, monitoring, fixes, and compatibility updates are part of the plan. Our incentive is alignment — your app has to work every day, or we hear about it.

Our standards

• Fixed pricing, quoted before work begins — never hourly
• Client review on-device before any release
• Full transparency: status, credit, and billing live in your portal

Security

Your app holds your customers’ information — names, contact details, bookings. Here’s exactly how it’s protected. No buzzwords, just what we actually do.

Your data lives alone

Every client app runs on its own isolated database. Your customers’ data is physically separated from every other business we serve — there is no shared database, and no query that can cross from one client’s data into another’s.

Encrypted, everywhere

Everything runs on Cloudflare’s global network: all traffic between your customers’ phones and your app is encrypted in transit (TLS), data is encrypted at rest, and the same infrastructure provides DDoS protection used by some of the largest sites on the internet.

Passwords are never readable

Customer passwords are hashed with PBKDF2 at 100,000 iterations before they’re ever stored. Not even we can read them. Login attempts are rate-limited to block brute-force guessing, and password resets use single-use links that expire in one hour.

We never touch card numbers

All payments — yours and your customers’ — are processed by Stripe. Card details go directly to Stripe and are stored on their PCI-certified systems. Full card numbers never reach our servers, so they can’t leak from our servers.

Your customers’ data is yours

Your business owns its customer data — we’re just the processor running the systems. Every Managed client can request a signed Data Processing Agreement that puts this in writing, including deletion of client data within 90 days of your app coming offline.

If something ever goes wrong

If we confirm a breach affecting your data, we commit to notifying you within 72 hours of confirming it, with what happened, what was affected, and what we’re doing about it — so you can meet your own notification obligations to your customers.

Terms of service

Last updated: July 15, 2026

Build timeline

Most apps are submitted for store review within 2–4 weeks. Our hard commitment: we submit your app within 6 weeks of you sending us your logo and content. If we miss that and you ask for your money back, you get a full refund of the build fee. The clock pauses if we can't reach you for more than 14 days. Note this measures submission — once it's with Apple or Google, their review timing is out of our hands.

Refunds

• Not submitted within 6 weeks: full refund of the build fee, on your request.
• Out of scope: if what you need turns out to be beyond the type of apps we build, we'll tell you straight and refund the entire build fee.
• Otherwise, build fees are non-refundable once work begins — they cover design and engineering time already spent.

Uptime promise

If your app glitches or goes down, we have 72 hours to get it back up and running. If we miss that window, your next month is on us — a $50 credit is applied to your account.

Cancelling your plan

Cancel anytime from your Account tab — one tap, no phone calls. Your app stays fully live through the end of your current paid period. After that, the app's functions stop working: because it's published under your own developer account, the app itself remains yours and stays on your account, but the systems behind it (hosting, accounts, bookings, notifications) shut down, so it will no longer be operational. No further charges after cancellation, ever.

Buying your app outright

At any point, Managed clients can buy their app outright for $1,300 — the $1,500 Ownership price minus the $200 build fee you already paid. You receive the complete source code and backend, and we walk you through every step of running it yourself: hosting setup, publishing, and an upkeep playbook. Once the handoff is complete, your monthly plan ends and the app is entirely in your hands. Request a buyout anytime through the contact page.

Payments

All payments are processed by Stripe. Your card is stored securely by Stripe — never on our systems — and is used for your build fee and, on the Managed plan, your monthly care plan once your app launches.

Your developer accounts

App stores require apps to be published under your own Apple Developer account ($99/yr, paid to Apple) and/or Google Play account ($25 one-time, paid to Google). We help you set these up and do all technical work inside them.

Changes

If these terms change, existing clients are notified before anything affecting them takes effect.

Privacy policy

Last updated: July 13, 2026

What we collect

When you contact us or become a client, we collect your name, business name, email address, and billing details. Client accounts store your app's build status, credit balance, and payment history.

How we use it

• To build, publish, and operate your app
• To bill your plan and manage your credit balance
• To respond to your messages and requests

We do not sell your information, and we don't share it with third parties except the services required to operate — payment processing and hosting infrastructure.

Your app's users

Apps we build for you collect only what the app needs to function (such as account details and order or booking history). That data belongs to your business. Each published app carries its own privacy policy specific to its features.

Payments

Card payments are processed by Stripe, our payment processor. Your card details are stored securely by Stripe — we never see or store full card numbers on our systems.

Your choices

You can cancel your plan anytime from your Account tab — see our Terms of service for exactly what happens when you do. You can also request a copy or deletion of your data anytime by contacting us. If you cancel, we delete client account data within 90 days of the app coming offline, except records we're legally required to keep.