This is the agreement between you and RaRaLot for building and running your app. It is written to be readable — please actually read it. The sections on liability, your developer accounts, and what happens if things end matter most.
This Agreement is between [Rahim Stella] ("RaRaLot," "we," "us") and the business identified at checkout ("you," "Client"). It takes effect on the date you accept it and pay the build fee (the "Effective Date").
We are an independent contractor. Nothing here creates a partnership, joint venture, employment, or agency relationship between us.
For a one-time build fee of $200, we will design, build, and submit one (1) mobile application for your business, based on our existing platform and customized with your brand, content, and configuration.
Your app may be submitted to both the Apple App Store and Google Play, or to Apple only, at your choice. A single build fee covers your chosen scope. Additional platforms added later are quoted separately, starting at $150.
Your app includes the features described on our Solutions page for your industry at the time of purchase, which may include booking, appointment reminders, customer accounts, loyalty features, push notifications, waitlists, and business information — as applicable to your build. The specific feature set for your app will be confirmed with you in writing before the build begins ("Build Scope").
Your build includes 4 rounds of revisions to design and content during the build. Additional rounds, or any request outside the agreed Build Scope, are quoted separately and start at $150.
To be completely clear, the following are not part of the build fee or the monthly plan:
$200, due at checkout. Of this, $100 is returned to you as account credit when your app launches, which covers your first two months of the monthly plan.
$50 per month, billed to your card on file. Billing does not begin at purchase — it begins when your app launches, and your $100 credit is applied first as a 60-day free period. After that, your card is charged $50 each month automatically until you cancel.
Hosting and infrastructure, bug fixes, operating system compatibility updates, app store compliance updates, content changes (hours, prices, service items), and support.
If your card is declined, our payment processor will automatically retry. If those retries fail and your subscription lapses, we will keep your app running for one (1) additional week and contact you to resolve it. If we cannot reach a resolution in that week, we may suspend the services described in Section 13.
Fees are exclusive of any applicable sales or use taxes, which are your responsibility where they apply.
Your app is published under your own developer accounts, in your business's name. This is required by Apple and Google — app store rules require apps to be published by the business they represent, not by a development agency on that business's behalf. This also means the app listing is genuinely yours.
We strongly recommend registering your Google Play account as an organization account using your registered business, not a personal account. Personal accounts created after November 13, 2023 must run a closed test with at least 12 opted-in testers for 14 continuous days before the app can be published publicly. Organization accounts are exempt from this requirement.
If you choose or already hold a personal account, recruiting and managing those testers is your responsibility, not ours, and any delay it causes does not count against our build timeline. Google does not permit converting a personal account into an organization account — a new account must be created.
You authorize us to act within your developer accounts solely to build, configure, submit, maintain, and update your app under this Agreement. We will not use your accounts for any other purpose, and we will not publish anything for you without your approval.
If Apple or Google terminates your developer account as a direct result of our actions, we will refund your monthly fee for that month, and you may end this Agreement immediately. In that case, you keep whatever exists in your own accounts, but the services we run (hosting, accounts, data, notifications) will stop, and we will delete your data as described in Section 11.
This does not apply where termination results from your content, your instructions, your own conduct, or a decision by Apple or Google outside our control.
We commit to submitting your app for app store review within 6 weeks of the day you provide your logo, content, and all information we request ("Materials Complete"). Most builds are submitted in 2–4 weeks.
The 6-week clock measures submission, not approval. Once submitted, review timing is entirely up to Apple and Google, and we cannot control it.
If we have not submitted your app within 6 weeks of Materials Complete and you request a refund, you receive a full refund of the $200 build fee and this Agreement ends.
The 6-week period pauses if you are unresponsive for more than fourteen (14) consecutive days when we need information, materials, approvals, or access from you. It resumes when regular communication is re-established. Delays caused by app store review, by your developer account setup, or by the Google Play tester requirement do not count toward the 6 weeks.
You will not use your app to collect protected health information (as defined by HIPAA), government identification numbers, full payment card numbers, information from children under 13 (as governed by COPPA), or other specially regulated categories of data, unless we have agreed in writing in advance and put appropriate terms in place. If you do so without that agreement, you are solely responsible for the consequences.
Apple and Google independently decide whether to approve, reject, delay, or remove any app. We do not control those decisions and do not guarantee approval.
We will do the work to meet their published requirements and will address rejections that fall within the agreed Build Scope at no extra charge. However, if your app is rejected or removed because of a decision by Apple or Google that is outside our control — including a request for functionality that their rules prohibit — that is not a failure by us and does not entitle you to a refund.
If what you want built would violate app store rules and cannot be delivered lawfully or compliantly, we will tell you before or during the build, and Section 14 (Refunds) applies.
We aim to keep your app's services running continuously, but we do not promise uninterrupted or error-free operation.
If your app's services fail and we do not restore them within 72 hours of us becoming aware or you notifying us, you receive a $50 account credit — effectively making that month free.
This credit is limited to one per calendar month and is your sole and exclusive remedy for downtime, interruption, or unavailability.
The 72-hour commitment does not apply to outages caused by: your own actions or accounts; Apple, Google, or third-party service providers; internet or infrastructure failures beyond our control; scheduled maintenance we notify you about; or events described in Section 18 (Force Majeure).
RaRaLot owns and retains all rights to the underlying software, source code, templates, designs, architecture, tools, and know-how used to build your app (the "Platform"). For the duration of this Agreement, we grant you a non-exclusive, non-transferable license to use your app as configured for your business.
We reuse our Platform across clients. You acknowledge and agree that we may use the same underlying templates, code, components, and designs to build apps for other businesses, including businesses in your industry and your geographic area. Nothing in this Agreement gives you exclusivity over the Platform or any part of it.
You own your logo, brand, text, images, and all content you provide. You grant us a limited license to use it solely to build, run, and support your app, and to display your app and business name in our portfolio, website, and marketing materials.
You own all data your app collects from your customers. We hold and process it on your behalf as described in Section 11.
Ownership of the Platform code transfers to you only through a buyout under Section 12.
As between us, you are the data controller of your customers' personal information and we are the data processor. We process that data only to provide the services under this Agreement and on your instructions. You are responsible for having a lawful basis to collect it, for your own privacy policy, and for any notices or consents your customers require.
We maintain reasonable and appropriate technical and organizational safeguards, including:
We use reputable third-party providers to deliver the services, currently including Cloudflare (hosting, storage, database, network security) and Stripe (payment processing). We remain responsible for their performance of the services we delegate to them.
If we become aware of a breach of security leading to accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of your customers' personal data on our systems, we will notify you without undue delay and no later than 72 hours after becoming aware, provide the information we reasonably have about it, and cooperate with you in your response.
Because you are the controller, any legally required notification to your customers or to regulators is your responsibility. We will support you with the information we hold.
On termination, we delete your data and your customers' data from our active systems within 90 days, other than records we are legally required to retain or that exist in routine backups until those backups expire on their normal cycle. On request before then, we will provide you an export of your data in a common machine-readable format.
No system is perfectly secure. We do not warrant that the services will be free from unauthorized access, and our responsibility for any security incident is subject to Section 16.
At any time, you may purchase full ownership of your app for $1,300 — the $1,500 ownership price less the $200 build fee you already paid.
On a buyout, you receive the complete source code and backend for your app, ownership of that copy, and guided handoff: we will walk you through hosting setup, publishing, and ongoing upkeep so you can run it yourself. Once handoff is complete, your monthly plan ends and this Agreement terminates except for the sections that survive.
A buyout transfers ownership of your app's code as delivered. It does not transfer exclusivity over our Platform, and we continue to use our underlying templates and components for other clients.
You may cancel your monthly plan at any time from your Account page. Your app remains fully operational through the end of the period you have paid for, and you will not be charged again.
When your plan ends for any reason, the app itself remains in your developer account — it is published in your name and stays yours. However, everything we run behind it stops: hosting, customer accounts, bookings, data storage, and notifications. Without those services the app will no longer function as intended.
If you want the app to keep working after we part ways, your option is a buyout under Section 12.
We may terminate this Agreement for any reason on 30 days' written notice to you. If we do, we refund any unused prepaid credit on your account.
We may suspend or terminate immediately if you: fail to pay after the process in Section 4; use the app or our services unlawfully; provide content that infringes someone's rights; or breach this Agreement materially and do not fix it within 10 days of notice.
If you revoke our access to your developer accounts or systems, we cannot perform the services. In that case your subscription stops, the services we run are shut off, and you keep whatever exists in your own accounts. If you have done this and we cannot reach you for three (3) consecutive weeks during an in-progress build, we will refund $100 — the portion of your build fee that would have become account credit — and this Agreement ends.
Sections 10 (Who owns what), 11 (Data protection, as to deletion), 15, 16, 17, and 18 survive termination.
You receive a full refund of the $200 build fee if:
Other refunds: we refund your monthly fee for the month in which we caused a developer account termination (Section 5), and $100 in the access-revocation scenario described in Section 13.
Otherwise, build fees are non-refundable once work begins, as they cover design and engineering time already performed. Monthly fees already paid are non-refundable, though you may cancel future billing at any time.
No refunds are given for app store rejection or removal outside our control, for delays caused by you or by your developer account setup, or for your change of mind after work has begun.
We warrant that we will perform the services in a professional and workmanlike manner.
Except for that express warranty, the services and your app are provided "as is" and "as available," and RaRaLot disclaims all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that your app will be approved by any app store, that the services will be uninterrupted or error-free, that all defects will be corrected, or that your app will produce any particular business result, revenue, customer growth, or return on investment.
Cap. To the maximum extent permitted by law, RaRaLot's total aggregate liability for all claims arising out of or relating to this Agreement will not exceed the total amount of fees you actually paid to RaRaLot in the twelve (12) months immediately preceding the event giving rise to the claim.
Excluded damages. To the maximum extent permitted by law, RaRaLot will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost bookings, lost customers, lost goodwill, business interruption, or loss or corruption of data, regardless of the theory of liability and even if RaRaLot has been advised of the possibility of such damages.
These limitations apply to all claims, whether based in contract, warranty, tort (including negligence), strict liability, or any other theory. They are a fundamental basis of the bargain between us, and the fees charged reflect this allocation of risk. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; where a limitation is unenforceable, it will be limited to the least extent necessary and the rest remains in force.
You will defend, indemnify, and hold harmless RaRaLot and its owner from and against any third-party claim, demand, suit, proceeding, damages, loss, liability, and reasonable attorneys' fees arising out of or relating to:
We will defend and indemnify you against a third-party claim alleging that our Platform code, as delivered by us and used as intended and excluding your content and configurations, infringes that party's United States intellectual property rights — subject to the cap in Section 16.
The party seeking indemnity must promptly notify the other, allow the indemnifying party to control the defense, and reasonably cooperate.
This Agreement is governed by the laws of the State of Texas, without regard to its conflict of laws rules. The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Taylor County, Texas.
Before filing anything, the parties will attempt in good faith to resolve any dispute informally by contacting each other and negotiating for at least 30 days. Either party may bring a qualifying claim in small claims court instead.
Any claim arising out of this Agreement must be brought within one (1) year after the claim arises, to the extent permitted by law.
Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, natural disaster, war, terrorism, labor disputes, governmental action, internet or utility failures, or the acts or outages of third-party providers such as Apple, Google, Cloudflare, or Stripe.
We may update this Agreement. If a change materially affects your rights, we will notify you by email at least 30 days before it takes effect. If you do not agree, you may cancel before it takes effect. Continued use after that date means you accept the updated Agreement.
Notices to you go to the email address on your account. Notices to us go to stellarahim04@gmail.com. Email counts as written notice.
You may not assign this Agreement without our written consent, except to a successor of your business that assumes it in full. We may assign it to a successor entity or in connection with a sale of our business — including, notably, to an LLC or company we form.
This Agreement, together with our Privacy Policy and the Build Scope confirmed with you, is the entire agreement between us and supersedes all prior discussions, proposals, or marketing statements. If any part of it is held unenforceable, the rest remains in effect.
Our failure to enforce any provision is not a waiver of our right to enforce it later.
Acceptance. By checking the acceptance box and completing payment, you confirm that you have read and agree to this Agreement, that you are authorized to bind your business, and that you are at least 18 years old. We record the date, time, IP address, and version of the Agreement you accepted.